Return Policy

If you're having second thoughts about your unused gear, and your purchase was made within 30 days, you can return it if the item meets our return policy listed below.

Can I Return Anything?

Almost. Items returned for satisfaction reasons must be unused and in resalable condition. Resalable condition means products are new and unused and in original packaging with all tags attached. Once equipment has been used, even slightly (paddles, balls, bags, etc) we can no longer accept it back for exchange or refund.

For hygienic reasons, we cannot accept the return of used footwear- only new/never worn footwear can be returned for credit or refund and has to include original box and packaging. The original box must also be returned in brand new condition.

All clearance, used & demo products are considered FINAL sale. These items are not eligible for return or exchange

Paddle & Pickle reserves the right to change or modify any of the terms and conditions contained in our Returns + Exchange Policy at any time and at Paddle & Pickle’s sole discretion. All decisions made by Paddle & Pickle about whether an item is eligible or ineligible for return are final. Our return policy only applies to purchases made from paddle-and-pickle.com.

What items are returnable?

• Items in unused and brand new condition
• Items in the original packaging with all the tags intact
• Within 30 days from date of purchase

What items are non-refundable?

The following items cannot be returned:

• Gift cards
• Clearance (final sale) items
• Used Footwear
• Used Paddles (even slightly)
• Shipping insurance purchased on an order (Route)

The item I received is damaged!

If the purchased product arrives defective or damaged, reach out to us within 7 days of the delivery date and we will rectify this!

How do I return?

• Get in touch with us directly at 514-754-7930 or by email danyleslie@paddle-and-pickle.com and we will gladly assist you with your return!

• Customers are responsible for shipping fees (for both directions if applicable) on items being refunded or exchanged.
• Return shipping must be a pre-paid, traceable method to ensure safe delivery.
• Returned items found to be used will not be refunded (duh!)
• Original shipping charges and Route shipping insurance are non-refundable.

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In-Person Returns

Orders can also be returned to our retail store:

Paddle & Pickle
89 boul. de Bromont, Bromont - local A103